Shipping Polocy

Shipping Policy

At Zentroinc, we are proud to offer our customers FREE shipping on all orders worldwide. Our goal is to provide a smooth and reliable delivery experience for every customer.

Order Processing Time

All orders are processed within 1–3 business days after the order is placed.

An order is considered dispatched once it has been handed over to the shipping carrier and is in transit to the delivery address provided at checkout.

During peak seasons, holidays, or promotional events, processing times may extend up to 7 business days.

Estimated Shipping Time

Delivery times vary depending on the destination:

🇺🇸 United States: 7–10 business days
🌍 International Orders: 10–15 business days

Please note that shipping carriers may experience delays during busy periods or holidays. These delays are outside of our control.

For international shipments, customs inspections or clearance procedures may occasionally cause additional delays.

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring that all shipping information is accurate and complete at the time of checkout.

Incorrect or incomplete address information may result in:

Shipping delays
Failed deliveries
Order cancellation

If our system detects an issue with your address, our support team will contact you within 3 business days to verify the details.

If we do not receive a response within this time frame, Zentroinc reserves the right to cancel the order.

If you notice an error in your shipping information, please contact us within 24 hours of placing your order.

📧 Email: huuchin1602@gmail.com

We will do our best to assist with changes, but we cannot guarantee modifications after the 24-hour window.

Delayed Delivery

At Zentroinc, we understand that timely delivery is important.

However, in rare cases, delivery delays may occur due to factors outside our control, such as:

Severe weather conditions
Transportation disruptions
Courier operational delays
Customs inspections
High shipping volume periods

If any issue arises with your order that may cause a delay, we will notify you as soon as possible and work with the shipping carrier to resolve the situation.

While we strive to provide accurate delivery estimates, Zentroinc cannot guarantee exact delivery dates.

Lost or Stolen Packages

Once a package has been handed over to the shipping carrier, it becomes the responsibility of the courier during transit.

If your package is lost or stolen, please contact us immediately:

📧 huuchin1602@gmail.com

We will assist you by:

Contacting the courier
Following up on the shipment
Providing updates on the investigation

Customers may also need to file a claim directly with the courier company, as most shipping carriers have official procedures for lost packages.

In some situations, if the package cannot be located, we may offer a replacement depending on the circumstances.

If the courier confirms the package was stolen after delivery, filing a local police report may be required.

Shipping Policy Updates

Zentroinc reserves the right to modify or update this Shipping Policy at any time without prior notice.

Customers are encouraged to review the most recent version of this policy before making a purchase.

By purchasing products from Zentroinc, customers acknowledge and accept this Shipping Policy and any updates that may occur.

If you have any questions regarding this policy, please contact us: